voucher – Enjovia Help

Cancelling A Voucher

enjovia — Wed, 21 Oct 2020 13:09:39 +0000

To Redeem a voucher, go to the orders tab on the left of your dashboard.

You will now see the most recent orders. To find a specific voucher, enter the voucher/order number into the search bar (other fields are available through the ‘filters’ dropdown).

Once the voucher/order number appears in the list, you can then click on it to expand the order.

Once the order has been expanded, you can click the tick box to the left of the voucher number to select that voucher, then click the action tab at the bottom of the page and change it to ‘Change status’.https://www.useloom.com/embed/266e8409c2ff4cbbb5cc53ef0bb4ca07

A new drop-down menu will appear with a number of different statuses you can change, selecting the ‘cancel’ from the drop-down and clicking ‘update’ will cancel the voucher.

Monetary Vouchers

enjovia — Wed, 21 Oct 2020 12:25:05 +0000

To create a monetary voucher, you will need to create a new product (details here) and to click on the ‘Monetary Options’ button.

After clicking this, a pop-up window will appear. You will have to option to pick ‘Set Values’ or ‘Allow the customer to enter value’.

Set Values

In this option, you will be able to add the values that you will allow the customer to buy within a list. To add a new value, simply press the add button and fill in the new row with the value you want.

Allowing the customer to enter the value

This will allow you to specify the minimum price that a person is able to purchase a monetary voucher for. As well as this, you are able to set the maximum value that the person can purchase in a single voucher.

Scheduling

enjovia — Wed, 21 Oct 2020 12:23:48 +0000

In Enjovia, you can schedule your products, categories, add-ons and promotions to change at a certain date and time.

This change could be as simple as changing a description or even turning a promotion on/off.

Changing The Status Of A Voucher

enjovia — Wed, 21 Oct 2020 12:22:25 +0000

A voucher can be changed to a number of different statuses;

Expired	The voucher has not been used and has exceeded the time given for it to be used.
Issued	The voucher has been created and is currently valid for use.
Redeemed	The voucher has been used.
Refunded	The voucher can no longer be used and the customer has been issued a refund.
Cancelled	The voucher has been cancelled and will not be able to be used.
Re-issued	The voucher may have been lost/stolen, re-issuing a voucher will generate a new voucher number and will stop the old voucher from being able to be used.

To change the status of a voucher, head over to the ‘orders’ tab and search for the order you would like to change.

Once you have the order/voucher, click the checkbox to select the one you would like to change the status for and then select ‘Change Status’ from the action drop down on the bottom left of the screen.

A new drop-down will now show on the right, you can select the status you would like to change to and then press update.