Firstly head over to to the ‘Fulfilment’ tab in the dashboard and click on the ‘items’ tab. This will show you all of the fulfilment that your site has ever done. It will prioritise all fulfilment that has not been sent/collected and show them first.

Using the check-boxes next to each order, you are able to select to order(s) you would like to print, send, dispatch or mark as collected.

We also have the option to download all outstanding vouchers and envelopes (as a pdf) to speed the process up.

Collection is a postal option and it allows just that, to give a type of packaging the ability to be collected in person from a specified collection point.

To allow collection, we will need to go to the Fulfilment section of your site and then to the Fulfilment Options tab.

Here you will find all of the options for the fulfilment of your store.

Firstly, you will need to enable ‘Manual Collection’ in the ‘Delivery options’ at the bottom of the page. This will allow you to set ‘collection’ as an option for your packaging.

After this, head over to the ‘Collection points’ section and click the ‘Allow manual collection’ checkbox. Secondly, click the ‘Add collection point’

Make sure that you have at least one packaging option active, then go to the top of the page where it is showing the ‘Shipping Prices’

Here you will see each of your packaging options, along with a checkbox to make them active and a price that will need to be paid if a customer picks that option.

Make sure that manual collection is ticked, if you want this to be free, you will need to enter the value as ‘0’.

To resend a order/voucher via post or email, head over to ‘Orders’ tab on the dashboard and search the order.

Once you have found your order, click on the order number on the left hand side. This will bring up details about the order.

Click on the ‘Delivery’ tab, this will show the postal address (if purchased with a postal delivery option) and an email delivery address, or just a delivery address if purchased as an email voucher.

Here you can change the details of the recipient (address/email) and when you are happy, press resend to have these sent back out to the customer.