Refunding a voucher on Enjovia will ensure that the voucher is set to ‘refunded’ and that it cannot be redeemed in the future.

However, this will not refund the money to the customer. This must be done on your Stripe account.

Firstly, to refund on Enjovia, go to the ‘Orders’ tab in the dashboard and then enter the voucher number you would like to refund into the search bar.

After which, select the checkbox of the voucher you wish to change and scroll to the bottom of the page. At the bottom of the page you should see the ‘Action’ dropdown, click this and change it to ‘Change status.

A new dropdown will appear to the right, here you will need to select ‘Refunded’ and then press ‘Update’. You voucher will now be set to ‘Refunded’ on Enjovia.

Refunding on Stripe

Refunding the money to the customer must be done via Stripe. To do this, please follow the steps shown on Stripe here.