expire – Enjovia Help

Refunds

enjovia — Wed, 21 Oct 2020 13:08:00 +0000

Refunding on Enjovia

Refunding a voucher on Enjovia will ensure that the voucher is set to ‘refunded’ and that it cannot be redeemed in the future.

However, this will not refund the money to the customer. This must be done on your Stripe account.

Firstly, to refund on Enjovia, go to the ‘Orders’ tab in the dashboard and then enter the voucher number you would like to refund into the search bar.

After which, select the checkbox of the voucher you wish to change and scroll to the bottom of the page. At the bottom of the page you should see the ‘Action’ dropdown, click this and change it to ‘Change status.

A new dropdown will appear to the right, here you will need to select ‘Refunded’ and then press ‘Update’. You voucher will now be set to ‘Refunded’ on Enjovia.

Refunding on Stripe

Refunding the money to the customer must be done via Stripe. To do this, please follow the steps shown on Stripe here.

Redeeming Via QR Code

enjovia — Wed, 21 Oct 2020 13:05:37 +0000

Redeeming a Voucher – QR Code

To Redeem a voucher via QR code, you will need to have the customers voucher to hand, or if they are using their phone, have them open the pdf of the voucher and zoom in on the QR code so that it appears large on their mobile device.

Here is an example of what a QR code would look like on mobile when zoomed in.

The QR code will need to be big enough so that a QR scanner, or a Phone Camera (with a QR app installed).

Above is a design of one of the physical vouchers sent out via post (depending on your template, yours may look slightly different).

Whether you are scanning the QR on your POS/PC or mobile phone, please make sure you are already logged in to your enjovia.com store, if not, you will be prompted to do so when you scan the QR code.

After scanning the QR code, the voucher will automatically redeem.

Scheduling

enjovia — Wed, 21 Oct 2020 12:23:48 +0000

In Enjovia, you can schedule your products, categories, add-ons and promotions to change at a certain date and time.

This change could be as simple as changing a description or even turning a promotion on/off.

Changing The Status Of A Voucher

enjovia — Wed, 21 Oct 2020 12:22:25 +0000

A voucher can be changed to a number of different statuses;

Expired	The voucher has not been used and has exceeded the time given for it to be used.
Issued	The voucher has been created and is currently valid for use.
Redeemed	The voucher has been used.
Refunded	The voucher can no longer be used and the customer has been issued a refund.
Cancelled	The voucher has been cancelled and will not be able to be used.
Re-issued	The voucher may have been lost/stolen, re-issuing a voucher will generate a new voucher number and will stop the old voucher from being able to be used.

To change the status of a voucher, head over to the ‘orders’ tab and search for the order you would like to change.

Once you have the order/voucher, click the checkbox to select the one you would like to change the status for and then select ‘Change Status’ from the action drop down on the bottom left of the screen.

A new drop-down will now show on the right, you can select the status you would like to change to and then press update.