You will now see the most recent orders. To find a specific voucher, enter the voucher/order number into the search bar (other fields are available through the ‘filters’ dropdown).

Once the voucher/order number appears in the list, you can then click on it to expand the order.

Once this has been clicked, the voucher has been redeemed.

You will now see the most recent orders. To find a specific voucher, enter the voucher/order number into the search bar (other fields are available through the ‘filters’ dropdown).

Once the voucher/order number appears in the list, you can then click on it to expand the order.

Once the order has been expanded, you can click the tick box to the left of the voucher number to select that voucher, then click the action tab at the bottom of the page and change it to ‘Change status’.https://www.useloom.com/embed/266e8409c2ff4cbbb5cc53ef0bb4ca07

A new drop-down menu will appear with a number of different statuses you can change, selecting the ‘cancel’ from the drop-down and clicking ‘update’ will cancel the voucher.

Refunding a voucher on Enjovia will ensure that the voucher is set to ‘refunded’ and that it cannot be redeemed in the future.

However, this will not refund the money to the customer. This must be done on your Stripe account.

Firstly, to refund on Enjovia, go to the ‘Orders’ tab in the dashboard and then enter the voucher number you would like to refund into the search bar.

After which, select the checkbox of the voucher you wish to change and scroll to the bottom of the page. At the bottom of the page you should see the ‘Action’ dropdown, click this and change it to ‘Change status.

A new dropdown will appear to the right, here you will need to select ‘Refunded’ and then press ‘Update’. You voucher will now be set to ‘Refunded’ on Enjovia.

Refunding on Stripe

Refunding the money to the customer must be done via Stripe. To do this, please follow the steps shown on Stripe here.

To Redeem a voucher via QR code, you will need to have the customers voucher to hand, or if they are using their phone, have them open the pdf of the voucher and zoom in on the QR code so that it appears large on their mobile device.

Here is an example of what a QR code would look like on mobile when zoomed in.

The QR code will need to be big enough so that a QR scanner, or a Phone Camera (with a QR app installed).

Above is a design of one of the physical vouchers sent out via post (depending on your template, yours may look slightly different).

Whether you are scanning the QR on your POS/PC or mobile phone, please make sure you are already logged in to your enjovia.com store, if not, you will be prompted to do so when you scan the QR code.

After scanning the QR code, the voucher will automatically redeem.